REFUND AND RETURNS POLICY
At Beer Taxi, we are committed to ensuring your satisfaction with every purchase you make from us. We understand that there may be instances where you may need to return a product or request a refund. To make this process as smooth and straightforward as possible, we have outlined our Refund and Returns Policy below:
We accept returns of products under the following conditions:
a. Damaged or Defective Products: If you receive a product that is damaged, defective, or in an unsatisfactory condition, please contact our Customer Support Team within as soon as you have received the item. We will initiate the return process and provide you with instructions on returning the product to us.
b. Incorrect Product: In the event that you receive the wrong product, please contact us as soon as you have received the item. We will arrange for the correct product to be delivered to you, and if necessary, provide instructions for returning the incorrect item.
We offer refunds in the following situations:
a. Damaged or Defective Products: If the product you received is damaged, defective, or in an unsatisfactory condition, and you prefer a refund rather than a replacement, please inform us when you contact our Customer Support Team. Once we receive the returned item and inspect it, we will process your refund.
b. Cancellation Before Delivery: If you decide to cancel your order before it has been dispatched for delivery, you are eligible for a refund. Please contact our Customer Support Team as soon as possible to initiate the cancellation and refund process.
3. Refund Process
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment. Please allow a reasonable amount of time for the refund to appear in your account, as processing times may vary depending on your payment provider.
4. Return Shipping
– For returns related to damaged or defective products or incorrect items, Beer Taxi will cover the cost of return shipping. We will provide you with a prepaid shipping label or arrange for a pickup.
– For other return reasons, such as change of mind or order cancellation, you may be responsible for the return shipping costs.
5. Conditions for Returns and Refunds
– All returned products must be in their original packaging, unused, and in the same condition as when you received them.
– Returns and refund requests must be made within the specified time frames outlined in this policy.
– We reserve the right to refuse returns or refunds if the returned products do not meet the specified criteria.
6. Contact Us
If you have any questions or need assistance with returns or refunds, please do not hesitate to contact our Customer Support Team:
Email: [email protected]
Note: This Refund and Returns Policy is subject to change without notice. Please refer to the most recent version of our policy on our website for any updates.